Navigate to the Patient TCM Page:
First you will want to navigate to the Patient's View Page by entering the patient's first name, last name, or EHR ID in the search bar on your dashboard.
Once the search results appear, select the patient's name, EHR ID, or the "View" button under the Actions column to open the patient view page.
Once on the patient view page select the "TCM" tab and click "View" under the actions column to bring up the patient's TCM Page.
Documenting Attempt of Contact:
Whenever you make an attempt to contact a patient the attempt should be documented in the "Communication section".
Note: Document all attempts even if they are unsuccessful.
If you wish to document an attempt, simply select the "+ Add" button located next to the "# Attempts" count.
You will then be presented with an attempt pop-up which allows you to specify the date and time you had called the patient, along with the method of contact, who attempted contact, what the outcome was, and a summary of what was discussed with the patient.
Whenever you have finished documenting your attempt click "Save" to document the attempt at initial contact.
The number of attempts at contact will be counted at the top of the screen in the "Communications" Section.
Note: Editing the communication attempts is explained in the next section.
Once you have documented a successful attempt at initial communication, the "Due..." date will then change to a "Contacted At ..." date. The "+ Add" button will no longer be visible because this part of the TCM is now completed.
Completing the Initial Communication Requirements:
Whenever you have documented a successful initial communication event you can go right ahead and click the "To Do" button located in the Requirements column to the right of "Initial Communication".
The Initial Communication Section will appear at the bottom of the screen.
The first side of the Initial Communication section covers where the patient was discharged to, the caregivers name, the Care givers relationship to the patient, and any health home notes that should be documented.
The second side of the Initial Communication section includes the attempts at contact along with a text box for any notes you wish to add.
If you wish to edit one of the contact attempts simply click the "Edit" button located next to the interaction you wish to edit.
The attempt pop-up from before will appear with the information you have entered previously. If you wish to change the information simply change what is necessary and click "Save". If you wish to delete the attempt select "Remove".
Whenever you are finished entering the the Initial Communication information for your patient mark the section as completed and click "Save".
Once you click "Save", the Initial Communication section will be completed and the next section will appear at the bottom of the screen.
Note: The next section covers the Non Face-to-Face portion of the TCM.
If you wish to begin the walk-through of the next section (Non Face-to-Face) click here.