ThoroughCare has released an update to help our users easily record patient telephone information such as home, mobile, and work phone. Up until now, a patient's view page only allowed users to add a single phone number for the Care Manager's reference. If a patient had multiple phone numbers, they were typically recorded in the patient notes section or another part of the care plan. With this update, users will have to ability to record three different patient phone numbers, select the patient's preferred contact number, and add simple phone notes.
What Changes will I be Seeing?
In order to see the update in action, first, navigate to a patient's view page. You can do this by searching the patient's first name, last name, or EHR ID.
Once the search results appear, click the patient you wish to view.
Next, select the "Edit Patient" button in the upper left hand corner of the patient view page (located next to the patient's name).
Immediately, an "Edit Patient" pop-up should appear on your screen. In the past, the "Edit Patient" pop-up had the patient's phone number listed in an "Other" section along with address information and patient email. Now, patient telephone information will be contained in its own individual section labeled "Contact" (this is highlighted below).
In the "Contact" section, not only are users able specify the patient's home, mobile, and work phone, but they also can choose which number is the preferred contact for the patient. Simply select the the bubble next to the preferred contact number.
If a user wishes to add instructions or a note, that has to do with the phone numbers provided, they may add this in the "Phone Notes" box.
If the patient has provided a mobile number go ahead and check the "Has Mobile?" checkbox. Next to "Has Mobile?" you will notice an "Allow SMS?" check box. This check box will be important in future updates when users will be able to send an SMS message to the patient. Before checking this, confirm with the patient that they are alright with receiving text messages from their provider on their mobile phone.
Note: SMS messaging will be added in a future ThoroughCare update.
When finished updating the patient's contact information make sure to click the "Update Patient" button.
For more information on the new update, chat with a ThoroughCare professional by clicking the blue chat bubble in the bottom right hand corner of every ThoroughCare screen.