Begin by typing in the patient's first name, last name, or EHR ID in ThoroughCare's patient search bar.

Note: We suggest setting up a device in ThoroughCare before handing it off to a patient to take readings at home.

When the search page loads, select the patient name, EHR ID, or the "View" button located under the "Actions" column.

Once on the patient page, select the "Devices" tab to the far right of the patient tabs. This will show you the patient's current devices and measurements enabled by the patient.

Note: Before adding measurements and devices make sure the patient has consented to RPM services for daily and monthly readings to be tracked. To learn how to complete RPM consent click here.

Adding a Patient Device:

Begin adding a device by clicking the "Add a Device" button.

After clicking this button an "Add a new device" pop-up should appear. Notice what ThoroughCare asks a user to enter in order to add a device. Both "Device type" and "Device ID" must be supplied to properly sync a particular device to ThoroughCare. Once a patient begins taking their daily readings, they will flow directly into the patient chart.

Note: The above statement applies for all ThoroughCare integrated devices listed in the "Device Type" drop-down except for Validic, IHealth, and manual entry devices. To learn how to add a Validic device to a patient's chart click here.

To choose a device type click the drop-down bar located directly underneath "Device Type".

Scroll through the device list to find the type of device that is to be synced to the patient's account. Click to select the target device's name/type. Notice there is a "Manual Entry" section in case the patient is going to use the patient portal to enter their numbers.

Note: For directions on setting up patient portal access for a patient click here.

Once the device is selected make sure to add the "Device ID" in the text box provided.

Note: The device ID will be located on the back of the device.

BT Blood Pressure Monitor Device ID Example:

BT Scale ID Example:

Once the "Device ID" has been added, check to make sure the "This device was supplied by the provider" and "Automatically generate 99453 after "0" readings" checkboxes are correctly selected.

Note: "99453" is used to bill the patient/payers for a device that is supplied by the provider. By checking the first checkbox, throughcare will add the "99453" code to the patient's claim once generated. The second checkbox will generate a claim with "99453" whether the patient has taken readings in that given month or not.

If the provider did not supply the device or if "99453" should not be automatically generated in the monthly claim for the patient, click within the target checkbox to deselect.

Note: If a user deselects the "Automatically generate 99453 after '0' readings", notice the text box at the bottom of the pop-up will no longer be visible, as shown below.

If a user has selected the second checkbox, they have the ability to type a note underneath "What did you help the patient with?".

When finished filling out the "Add a new device" pop-up, click the "Save" button to add the new device.

If a user attempts to add a new device, and they receive the red error message, as shown in the screenshot below, try checking the "Device ID" and "Device Type" to confirm they are correct to what is listed on the device itself.

Note: If devices are re-used make sure that they have been removed from the previous patient's chart before adding it to a new patient.

If the device is successfully added, ThoroughCare will give the user a confirmation message letting them know its been added to the patient's chart in the upper right hand corner of the screen.

Checking that a Device is Connected:

Notice that once the device has been added, it will be listed within the "Device" table.

Also, take a look at the "Connected At" and "Last Measured At" sections.

If both "Connected At" and "Last Measured At" are empty, refresh your chrome browser.

Once refreshed, a user will notice that the proper "Enabled Measurements" for the device added will be updated, and "Connected At" should now have a date and time.

Note: If the device has nothing in the "Connected At" column make sure the "Device ID" is entered correctly according to what is listed on the back of the device. If that doesn't work, attempt to take a reading with the device (if you take your own reading don't worry you have the ability to delete the reading on the RPM page).

Viewing Patient Readings:

To view a patient's readings click the "Readings" button in the top left hand corner of the "Devices" tab.

This will take the user to the patient's RPM page. Scroll down the screen to view the patient's readings.

Make sure the "Patient Numbers" tab is visible. All readings will be listed under this tab.

To learn more about navigating the patient numbers tab click here.

For more information on adding a device, not discussed in this article, chat with a ThoroughCare professional by clicking the blue chat bubble in the bottom right hand corner of every ThoroughCare screen!

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