This article introduces users to ThoroughCare’s central Command Center screen, which surfaces key information in one place so users can easily navigate their days. The Command Center serves as a launch pad for ThoroughCare's Hubs, which are individual work areas each built around one job, such as enrolling patients, reviewing claims, or monitoring device readings.

In this section, you will learn how to access the Command Center, how to switch between your own work and all practice work, and how to read and use each hub card to open the work that needs your attention.

The ‘Command Center’ screen gives users a single view of the work across ThoroughCare’s hubs. The screen displays a card for each hub, and each card shows key counts so users can quickly see what needs attention. From any card, users can open the related hub directly to the patients or claims behind each count.

To access the ‘Command Center’ screen:

Note: The Command Center is available to all users except users whose only user role is ‘Developer’. To learn more about user roles, please see the ‘Users’ section of the Administrative User Guide.

The ‘Command Center’ screen will open to four hub cards, with today’s date displayed beneath the screen title. A toggle at the top right of the screen allows users to switch between their own work and all work across their practices.

The hub cards always display in the following order:

Notes:

The ‘My Work’ and ‘All’ toggle determines which patients and claims are included in the counts on each hub card. ‘My Work’ displays only the work assigned to the logged-in user, while ‘All’ displays the work across every practice the user has access to.

To view only your assigned work through the ‘Command Center’ screen:

Note: Care Managers will see patients where they are the Primary Care Manager or Care Manager. Physicians will see patients where they are the Primary Provider or Provider. Users with both roles will see patients assigned to them in either role.

To view all work across your practices through the ‘Command Center’ screen:

Notes:

Each hub card can be used to open its hub directly. Users can open a hub from its card header, or open a filtered list of the patients or claims behind a specific count.

To open a hub through the ‘Command Center’ screen:

To open a filtered list through the ‘Command Center’ screen:

Each hub card summarizes the most important work in its hub, so users can see what needs attention without opening each hub separately. Each card’s counts and links are described in that hub’s section.

Enrollment Specialist - This card displays patients who may be ready to enroll in a care management program, grouped by how soon they should be contacted. To learn more, please see the ‘Enrollment Specialist Card’ in the ‘Enrollment Specialist Hub’ section.

Revenue Integrity - This card displays claims that may need attention before they are billed. To learn more, please see the ‘Revenue Integrity Card’ in the ‘Revenue Integrity Hub’ section.

Remote Monitoring - This card displays remote monitoring readings that need review and the billable time logged for patients this month. To learn more, please see the ‘Remote Monitoring Card’ in the ‘Remote Monitoring Hub’ section.

Provider - This card displays patients who need a provider’s review or sign-off. To learn more, please see the ‘Provider Card’ in the ‘Provider Hub’ section.