You may have entered a patient twice or mistakenly entered a patient into ThoroughCare. That's OK, we can delete them. Keep in mind, Deleting and Inactivating a patient are completely different.
How to inactivate a patient
Users may opt to remove a patient from their practice(s). Deletion may only take place if there is no information associated with the patient. If information is found for the intended patient then the deletion event will be nullified and the patient will not be removed.
NOTE: Only Admin can delete a patient file.
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Patient Deletion
To delete a patient, navigate to the ThoroughCare dashboard. Find the patient by searching by the first name, last name, or EHR ID.
On the Patient Search Results screen, find the patient you want to enroll and select their name, EHR ID, or "View" button under the "Actions" column.
When on the patient page click the "Edit Patient" button located in the bottom right hand corner.
Click on it to bring up a modal displaying patient information such as their DOB, gender, primary care manager, and contact information.
Continue scrolling to the bottom of the modal until you see the delete button in the bottom-right.
Click ‘Delete’ and a notification modal will be displayed warning about permanent deletion for the patient file
If the user is still set on deletion, then clicking the ‘Delete’ button once more time will create a final browser-based prompt before permanent deletion takes place.
Selecting OK or the equivalent in the browser prompt will lead to a toaster notification indicating the task was completed successfully.
Restrictions to Patient Deletion
A patient can not have their file within a practice deleted should they have any of the following information present in the system:
Measurements
Notifications
Assessments
Time logs
Problems/Conditions
Program Updates
Provider Review Updates
Clinical Review
Call Schedules
Medications
Care Plan Items
TCMs
Enrollment Statuses
Practices will be met with the following message should they try and delete a patient with any of the above listed information.
NOTE: There are more reasons not listed in the Patient Delete modal as to why a patient file can't be deleted. Please observe some of the additional information below that can be attached to a patient file and will disrupt a deletion action.
Patient Devices/Device Data
Eligibilities
Care Team
ICD-10 Codes
Lab Results
Allergies
Social History
Patient Goals/Smart Goals
Claims
Patient Insurance
Risk Level
Messages
Patient Transitions