Begin by typing in the patient's first name, last name, or EHR ID in ThoroughCare's patient search bar.

Note: We suggest setting up a device in ThoroughCare before handing it off to a patient to take readings at home.

When the search page loads, select the patient name or EHR ID hyperlinks to open the patient page.

Once on the patient page, select the "Devices" tab to the far right of the patient tabs. This will show you the patient's current devices and measurements enabled by the patient.

Note: Before adding measurements and devices make sure the patient has consented to RPM services for daily and monthly readings to be tracked. To learn how to complete RPM consent click here.

Begin adding a device by clicking the "Add a Device" button.

After clicking this button, an "Add a new device" pop-up should appear. Notice what ThoroughCare asks a user to enter to add a device. Both "Device type" and "Device ID" must be supplied to sync a device to ThoroughCare. Once a patient begins taking their daily readings, they will flow directly into the patient chart.

Note: The above statement applies to all ThoroughCare integrated devices listed in the "Device Type" drop-down except for Validic, iHealth, and manual entry devices. To learn how to add a Validic device to a patient's chart, click here.

To choose a device type, click the drop-down bar located directly underneath "Device Type".

Scroll through the device list to find the type of device that you would like to add to the patient. Click to select the target device's name/type. Notice there is a "Manual Entry" section in case the patient is going to use the patient portal to enter their numbers.

Note: For directions on setting up patient portal access for a patient click here.

Once the device is selected make sure to add the "Device ID" in the text box provided.

NOTE: This does not apply to Validic, iHealth, and manual entry devices.

For Tenovi Bluetooth devices, you must use the Gateway ID associated with the device as the device ID.

For BlackBox, Body Trace, and Tenovi Standalone Cellular devices, you will use the IMEI number as the device ID, which will be on the back of the device. Most SmartMeter devices will also use the IMEI as the device ID. The only exception to this is the iGlucose Glucometers, which use the device ID.

Once the "Device ID" has been added, check to make sure the "This device was supplied by the provider" and "Automatically generate 99453 after "0" readings" checkboxes are correctly selected.

Note: "99453" is used to bill the patient/payers for a device that is supplied by the provider. By checking the first checkbox, throughcare will add the "99453" code to the patient's claim once generated. The second checkbox will generate a claim with "99453" whether the patient has taken readings in that given month or not.

If the provider did not supply the device or if "99453" should not be automatically generated in the monthly claim for the patient, click within the target checkbox to deselect.

Note: If a user deselects the "Automatically generate 99453 after '0' readings", notice the text box at the bottom of the pop-up will no longer be visible, as shown below.

If a user has selected the second checkbox, they have the ability to type a note underneath "What did you help the patient with?".

When finished filling out the "Add a new device" pop-up, click the "Save" button to add the new device.

If a user attempts to add a new device and receives the red error message as shown in the screenshot below, try checking the "Device ID" and "Device Type" to confirm they are correct. If they are correct, this device is associated with another patient and must be removed from that patient prior to assigning it to the new patient.

If the device is successfully added, ThoroughCare will give the user a confirmation message letting them know it has been added to the patient's chart in the upper right-hand corner of the screen.

Now that our device has been added, we can see it in the "Provider Registered Devices" table. After initially adding the device, the "Date of 1st reading" and the "Last Measurement At" fields might be blank. To correct this, refresh your page.

Once refreshed, the "Date of 1st reading" and the "Last Measurement At" fields should have a date and time.

Note: If the device has nothing in these fields, make sure the "Device ID" is entered correctly. If the ID is correct, attempt to take a reading with the device (if taking your own reading, you have the ability to delete the reading from the RPM page).

To view all of a patient's readings, select the "Care Management" tab.

This will take the user to the patient's programs page. Select RPM and scroll down to the program setup section of the page. Select "Patient Vitals".

All readings will be listed under this tab; by hovering over the points on the graphs, you will be able to see the device source to verify from which device the reading was sent.

For more information on adding a device not discussed in this article or to get help from the ThoroughCare Support team members, click the ‘i’ icon in the top right corner of the software next to the username and use the appropriate link!