You can give your patient access to the MyCareTC app or patient portal.
A valid email address is required for each patient. If your patient does not have an email address listed in ThoroughCare, you'll need to add one first.
Once an email address exists, go the PORTAL tab of the patients chart. Click the Green button that says: "Enable Portal Access".
NOTE: Users will see a tooltip above the portal button prompting them to add an email to the patient chart if one is absent.
After clicking the 'Enable Portal Access' button, the user will see their display change to the buttons seen in the image below.
The portal will update its status to Pending. If the patient hasn't received the email, please ask them to check their Spam or Junk folders.
NOTE: You can click the "Re-send invitation" button to send another invite email.
The patient will receive an email from "accounts@thoroughcare.net". It will look like this below. Click the "Accept Invitation" button.
The patient will then be navigated to the Patient Portal login where they will be asked to enter in their birthday (MM/DD/YYYY format) and to create a password.
Before continuing, the patient will be asked to accept the "End User License Agreement". They will need to scroll through the entire agreement and click ACCEPT.
After that, the patient is now logged into the Portal. They can continue using the portal. But if they have a smart phone or tablet, we recommend that they download the app, which is free to download. They will login with their email address and the password that they just created.
To access other helpful ThoroughCare articles in the Knowledge Base or to get help from the ThoroughCare Support team members, click the ‘i’ icon in the top right corner of the software next to the username and use the appropriate link!