You now have the ability to order SmartMeter devices to have them shipped directly to a patient right in ThoroughCare.

Ordering these devices can be done from the "Devices" tab on the patient's page. On this tab, locate the button "Order a Device", which can be clicked to begin this ordering process.

Once you have clicked on the "Order a Device" button, a popup will appear that will allow you to fill out the required information for this order. If your practice has both Tenovi device ordering and SmartMeter device ordering enabled, there will be a tab in the popup for each device brand. You will be able to select the type(s) of device(s) as well as fill in the patient's shipping information. The patient's information will be prepopulated with any information that is saved in ThoroughCare. This information may be edited and changed before completing this order.

NOTE: There is no option to supply an email address because SmartMeter does not support shipping/status email updates to users.

Awaiting Fulfillment:

Once an order has been completed, a new row will appear under "Provider Ordered Devices". Initially, the status will be set to "Awaiting Fulfillment", which simply means that the order has been placed.

Shipped:

Once the delivery process is underway, this status will update to "Shipped". You will also notice a new link is created under this status allowing you to view the tracking information for this order.

Delivered:

This status will next update to "Delivered" once this has been delivered to the entered address.

Exception:

This status reflects any other state that the order might be in; for example, if the patient's address is incomplete.

To access other helpful ThoroughCare articles in the Knowledge Base or to get help from the ThoroughCare Support team members, click the ‘i’ icon in the top right corner of the software next to the username and use the appropriate link!