ThoroughCare's User Interface includes a slew of helpful features and visual improvements to improve efficiencies, reporting capabilities, and the overall customer experience.

The left-hand side of the screen holds the ThoroughCare menu for navigations around the site.

This menu is accessible at all times, on every page of your site. You also have the ability to hide the new menu, by simply clicking on the hamburger menu. Hiding the menu will enlarge the dashboard for you.

Towards the upper-right side of the dashboard is the user icon tray where users can view alerts and items concerning device readings, messages, notifications, or access ThoroughCare Support and Resources links.

On the right, next to the username is the 'i' icon that gives users access to ThouroughCare's knowledge base to search for articles and help content, navigation to the ideas portal to submit client ideas, access to the support team, along with training videos and a write-up concerning the current month's release.

Starting from the left is the Device Readings icon which will highlight orange should new cautious or critical patient readings come in that should be addressed by care management staff.

Next to that is the Messages icon where users can send out messages to patients should they be enabled for 2-way texting or the patient portal.

You’ll also notice a bell icon that represents alerts and access to the Notifications feature.

This feature is most beneficial for RPM users. When clicking the bell, you will see all current notifications. By clicking “See All Notifications”, it will take you to the Notifications page where you can view all Notifications, past, and present.

To manage Notification settings, simply click on your username in the top right-hand corner of the screen and click “Settings”.

On this page, you can easily change your email address, username, and password.

Scrolling down to the bottom of the page will allow you to manage your Notifications Settings.

Here you can select which types of Notifications you would like to receive and in which format (Push, Email, or Text).

Care Plan Assessment Workflow Enhancements
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Users are not limited to performing only an initial baseline condition assessment for patients enrolled in any of the care management programs supported through the ThoroughCare platform.

Instead:

1) Users are able to enter new care plan assessments after an initial care plan assessment is completed. This will allow patients and clinicians to reset a patient’s baseline and better identify progress or regression against a prior baseline.
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2) Users are able to add new conditions to programs after an initial care plan assessment is completed and be provided the ability to assess patient goals, barriers, problems, and interventions for these conditions.

3) Users are able to view all assessment responses provided over a period of time, allowing them to better visualize the changes to a person’s health/wellness.

The worklists can select records that will allow you to select individual patients, or all patients associated to a program by clicking on the column header checkbox for the purpose of reporting, time logging, and reassigning.

Let’s walk through an example for each of those.

In my CCM Worklist, suppose you want to produce a new care plan report for only 4 of your hundreds of patients.

You will select the checkbox next to each of the patients you wish to run the report on, click on the 'Bulk Actions' button and then select the Care Plant Report option from the dropdown list.
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When you click the 'Care Plan Report' option, you'll be presented with a modal to modify your report output.

Time can be logged within CCM, RPM, BHI, and CCO by using the timer features as shown below in the Care Management tabs of the patient chart.

You can also now mass time log for however many patients you would like (practice admins only).

You will select the checkboxes next to each of those patients, and click the Mass Log Time button from the Bulk Actions dropdown.

You can click which type of task you are logging time for, which care manager is logging the time, for how many minutes, on what date and a box to add any additional notes or information.

In the above example, Care Coordination was selected as the type of task. By clicking into the drop-down list, you have a long list of the most common types of tasks that you may want to log time for.

Finally, you are able to use the same individual selection feature for reassigning patients seamlessly.

This feature is useful if the current care manager’s patient-load is too much or if a care manager leaves your practice and you need to reassign their patients to a new care manager.

Simply select which patients you are looking to reassign, click "Mass Reassign".

Select which care manager you want to reassign the selected patients to and click "Reassign".

Specific to the RPM Worklist is the new ability to recheck your monthly billables. This will check if any new patients are now billable or a claim has been created since the last time a user had checked.

The patient page includes a tab to add/edit Conditions, a tab to add/remove and manage RPM devices, and a tab to enter the Patient Portal along with a host of other functions and navigational aspects.

Condition management can be performed within the patient chart page.

Before starting a new care plan for your patient or adding an RPM device, we highly recommend adding the chronic conditions you will be treating.

Simply add the condition you’re treating through the 'Edit Patient Conditions' modal accessed from under the 'Conditions Information' section of the Care Management tab.

Next to the newly added condition, you will select the corresponding ICD-10 code, and then select the programs you wish to tie that condition to.

When you start the new care plan for the patient, all the conditions you will have added here will already be put in place, allowing you to seamlessly transition to managing and billing for the patient after the care plan is complete.

Specific to RPM patients, the Devices tab allows you to manage any Devices for the patient. You can easily add, remove, and edit devices here.

This tab also allows you to easily bill for code 99453 for education and setup of the RPM device.

The Portal tab allows patients to see information about their readings and data.

The provider must give the patient access to the Portal in order for patients to utilize this feature.

In this portal, patients can check current and recent readings, look at the trends over time, their devices, a task list for action items the provider has given them, consent forms, and notifications.

We hope you find these functions available to the user interface to be extremely helpful and beneficial to your practice.

As always, any changes we make are made with the end-user in mind. Our goal is to maximize value for providers so they can in turn maximize value for their patients.

Our support staff is available via Intercom to answer any questions you have about the new User Interface.

Moving forward, feel free to provide feedback as we are continually looking to improve our offerings for you.

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