ThoroughCare's Notifications module can be entered through two areas. The first option is through the "bell" icon located in the upper right-hand corner of every user's ThoroughCare screen.

And the second is through the "Notifications" tab located within the 'hamburger' menu's left side panel.

If a user has any unread notifications, the number of those notifications will display over the icon.

Click the icon to see the list of the user's unread Notifications.
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Once on the ‘Notifications’ page, users can use the ‘Filter’ button to define how they want to view their notifications.

NOTE: The filter option, ‘Status: Unread,’ is enabled by default when viewing the ‘Notifications’ page.

The ‘Worklist Filter’ can be set to sort by:

To mark a single notification as 'Read' from the table, click the red "Mark as Read" button located under the "Actions" column.

To mark multiple notifications as 'Read', select one or more checkboxes listed next to the desired notifications and click the 'Mark as Read' button located at the top of the table.

To view a notification, click the "View" button located under the "Actions" column.

Hitting the ‘View’ button will display the notification to the user as a modal pop-up.

The notification title and priority level will be displayed in the modal header while the body will display the Category, Date, Patient Name, Notification Status, and the notification message if applicable.

Clicking the 'Mark as Read' button will remove the 'Unread' status. Clicking the 'Close' button or clicking the 'X' in the corner will exit the notification modal without changing the 'Unread' status.

If an Admin user is viewing a notification, they will see a 'Mark as Read for All' button displayed in the lower-left corner of the modal. Clicking this button will change the notification status to 'Read' for all users who received that notification.

To navigate to your notification settings, click your account "Name" located in the upper right-hand corner.

Once the Drop-down options appear, select "Settings".

Once on the "Account Settings" page scroll all the way to the bottom to view the user "Notification Settings".

The ‘Notifications Settings’ section is highlighted below. The section is split into four categories: Patient, Readings, User Schedule and Date Imports [with associated items below them].

The majority of items can be set to ‘Enabled’ and once clicked will allow users to then set if such notifications should be set to ‘Push,’ ‘Email,’ or ‘Text.’

NOTE: A user must have an email or phone number setup in their profile, or the ‘Email’ and ‘Text’ notification options will be disabled after setting the item to ‘Enabled.’ Deselecting ‘Enabled’ will deselect all other items connected to that notification type.

NOTE: Many of the notifications revolve around Remote Patient Monitoring of patient numbers, so it is possible a few of these options may not be used by individual users because their TC site doesn't have the "RPM" module enabled.

Whenever a user has finished editing their "Notification Settings" make sure to select the "Save" button, otherwise the changes that have been made will not be saved.

Navigate to the User Settings under the Username in the top-right corner of TC software.

Scroll down to the section labeled ‘Notification Settings’ and click on the checkbox to indicate that you want the ‘New Patient Assignment’ Notifications feature enabled.

Then click the checkboxes for how you would like to receive the notification, either through Push, Email, and/or Text.

When a new patient is assigned to a Care Team, they will receive the following notifications:

NOTE: The New Patient Assignments notification option is enabled by Default.
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Navigate to the User Settings under the Username in the top-right corner of TC software.

Scroll down to the section labeled ‘Notification Settings’ and click on the checkboxes to indicate that you want the feature enabled, and then how you would like to receive the notification either through Push, Email, and/or Text.

When the ‘Provider Sign Off’ practice option is enabled, the Provider will be notified when sign off is needed for a patient chart and the enabled option will also notify Care Manager when the sign off is completed.

When a sign-off is needed, the notification will appear to a Provider as:

When a Provider has signed-off on a patient, the following notification will be received by a Care Manager:

Note: Both Provider Sign-off notification options are enabled by Default.

To access other helpful ThoroughCare articles in the Knowledge Base or to get help from the ThoroughCare Support team members, click the ‘i’ icon in the top right corner of the software next to the username and use the appropriate link.