Users can now order Smart Meter devices to have them shipped directly to a patient right in ThoroughCare.

To enable ordering Smart Meter devices in ThoroughCare, be sure to reach out to your account representative or the support team. They will be able to enable Smart Meter ordering using your organization's Smart Meter account credentials.

To orrder a device for your patient, navigate to the "Devices" tab on the patient's page. On this tab, locate and select the "Order a Device" button.

Once selected, a popup will appear that will allow you to fill out the required information for this order. If your practice has both Tenovi device ordering and Smart Meter device ordering enabled, there will be a tab in the popup for each device brand. You will be able to select the type(s) of device(s) as well as fill in the patient's shipping information. The patient's information will be prepopulated with any information that is saved in ThoroughCare. This information may be edited and changed before completing this order.

NOTE: There is no option to supply an email address because Smart Meter does not support shipping/status email updates to users. "PO Number" means Purchase Order number.

Smart Meter ordrering is dynamic, which means that ThoroughCare uses individual organization's credentials to generate the list of orderable devices and supplies. Users will be able to order only devices that their organization is contracted to order, including supplies and whitelabeled devices.

Users can also order as many items as they'd like using the multi-select dropdown:

Awaiting Fulfillment:

Once an order has been completed, a new row will appear under "Provider Ordered Devices". Initially, the status will be set to "Awaiting Fulfillment", which simply means that the order has been placed.

Shipped:

Once the delivery process is underway, this status will update to "Shipped". You will also notice a new link is created under this status allowing you to view the tracking information for this order.

Delivered:

This status will next update to "Delivered" once this has been delivered to the entered address.

Exception:

This status reflects any other state that the order might be in; for example, if the patient's address is incomplete.

Note: Orders can only be cancelled within one hour of ordering. If you need to cancel an order after one hour has passed, please reach out to Smart Meter for assistance.

To access other helpful ThoroughCare articles in the Knowledge Base or to get help from the ThoroughCare Support team members, click the ‘i’ icon in the top right corner of the software next to the username and use the appropriate link!