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September 2026 Release Notes

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Written by ThoroughCare

Feature of the Month

The Collaborative Care Model (CoCM)

ThoroughCare now supports the behavioral health program CoCM, and officially offers participating practices a dedicated patient registry that works as a daily to-do list rather than a static record by surfacing who is due for follow-up, whose symptom scores aren't improving, and who is ready for psychiatric consultation review. Assessment scores are tracked against each patient's baseline so treatment response is visible at a glance, and care team time accrues toward the CoCM code set (99492, 99493, 99494, and G2214) with billing thresholds applied as minutes are logged. Practices running integrated behavioral health can now enroll, manage, and bill using the same workflows they already utilize for their other care management programs.

New Features

Withings Watch Integration

ThoroughCare now supports Withings ScanWatch devices. The Withings integration has been extended beyond the Cellular Weight Scale to include two watch models, the ScanWatch Light and the ScanWatch 2. Once connected, the watch contributes five vital measurements to the platform: steps, distance, active energy burned, sleep duration, and awake count.

Resolved Issues

Billing & Claims

  • Submitted claims are now moving from the 'Ready to Bill' status to the 'Successfully Billed' status as expected

Dashboards & Worklists

  • The Transitional Care Management Dashboard is now reflecting the correct number of TCM Opportunities

Patient Chart

  • SMART Goals are populating on the patient's Care Plan Report as expected

  • All Care Plan sign-offs are now reflecting the user's time zone

Users

  • All user text notifications are now sending as expected

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