ThoroughCare / Application Release Notes - September 16, 2025
Feature of the month
Risk levels (Low, Medium, High) are now automatically assigned to patients using clinical data such as chronic conditions, behavioral health scores, and social determinants of health.
Benefits:
Saves staff time by reducing manual updates.
Provides consistent and objective risk scoring.
Enables better prioritization of high-risk patients.
Announcements
Effective October 1st, following new CMS guidelines, the code G0511 is no longer supported for billing. ThoroughCare will automatically handle this transition for all RHC/FQHC practices.
Moving forward, the system will now generate the regular, standard billing codes to ensure proper reimbursement for these services.
New Features
Patients can now be assigned to additional care team roles beyond the traditional care manager and physician. Practice admins can create and customize new roles, which display in the patient’s care management tab and on printed care plan reports.
Benefits:
Expands flexibility in assigning team members.
Improves clarity of patient support structures.
Enhances documentation for care coordination.
Remote Therapeutic Monitoring (RTM) devices can now be linked directly to billing codes for setup, supply, and monitoring:
98975: Initial setup and patient education.
98976: Respiratory monitoring
98977: Musculoskeletal monitoring
98978: Cognitive behavioral therapy monitoring
Benefits:
Streamlines billing for RTM programs.
Expands reimbursement opportunities for additional device types.
Simplifies program management by aligning with existing RPM workflows.
The patient worklist has been enhanced with additional information and filtering options. You can now view and filter by active enrollments, flags, and risk level directly within the worklist.
Benefits:
One centralized view of all patients in the practice
Quickly identify patients with active program enrollments
Easily spot patients with important flags for follow-up
Prioritize care using risk level filters
* Enhancement was created based on a user idea
Bug Fixes
Fixed an issue preventing care plan reports from processing when using a template
Fixed an issue with the “Bill for 99453” button missing on the devices table
Adjusted the name of downloaded assessments to match the name of the assessment being downloaded.
Fixed an issue preventing flags and call purposes from being added to new practices after the “Copy to all” option was previously applied.
Corrected the behavior of the “Last Call Attempt” column to correctly display the most recent attempted call and not the last call that was logged.
Fixed the ordering logic of reading measurement type notes to display consistently from newest to oldest.
